OUR REFUND AND RETURN POLICY

We have extended our returns policy over 30 days due to the ongoing pandemic. 

For those who purchased between 1st November - 1st of December then the deadline for online returns is the 11th of January.

For those who purchased after the 2nd of December then the deadline for online returns is the 8th of February. 

All online returns have now also be extended until such a time that restrictions on covid-19 lockdown have been lifted. We would appreciate customers posting back goods to Head Office with the returns label provided until all threat of covid-19 has ended. 

Eligibility for Returns or Refunds

To be eligible for refund or return:

There are certain situations where only partial refunds are granted:

Refunds

Information of your refunds

Staff within head office has been limited due to Covid-19. There may be delays in processing refunds due to this as staff are not working within head office on a daily basis and many are working safely at home. Your order will be refunded and we are aiming to do this as quickly as possible but would like to make customer aware that there may be a delays of up to 7 working days from when the parcel arrives at our head office.

We would also ask customers to consider the delays in the postal system when returning their goods. There have been some incidents where we have not received customers returns parcels for up to two weeks due to postal delays and we recommend customers to send their parcels via registered post. These sorts of delays are unfortunately out of our hands. 

We apologise for the inconvenience caused.  

Late or Missing Refunds

Returns

Return in Store - we would appreciate if customers can return goods to head office with the returns label where possible until the threat of covid-19 has lifted, 

Return by post