Refund Policy
Refund Policy
How can I return an item?
You can send your returns by post or courier to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices.
To complete your return, we require a receipt or proof of purchase. Please forward with a return form enclosed in your package. We recommend that you use a carrier that will provide a traceable return process as until the parcel is received in our warehouse it remains your responsibility.
Items bought in store cannot be returned online.
If you would like to return through An Post or another courier, our full delivery address is:
Paco Returns
Adlemi Limited
Paco Head Office
Kilbrogan
Bandon
Co, Cork
P72 XR02
IRELAND
You can also return or exchange an item by filling in a returns form and dropping into your nearest Paco store. A list of our stores
When can I return an item?
You can return an item* bought online for any reason within 21** days from the date you receive it, as long as it is unworn, unwashed, free from marks and retains all the original packaging and labelling. When returning an item, all promotional items must be returned with them.
Please note that you cannot return store bought purchases for a refund to our online depot as we cannot process the refund without your credit or debit card details.
How long does a refund / exchange take?
From being received at our warehouse it usually take no more than 10 working days *** for us to process. Credit should show in your account 3-5 working days later.
Online returns to store can take an additional 5 – 7 working days.
*Additional non-returnable items: Gift Cards
**This does not affect your statutory rights
***Please not processing times are subject to change during busy periods, e.g. pre-Christmas
Christmas extended returns policy for online orders
Items purchased online from the 31st October to the 24th December 2025 can be returned for an exchange or store credit up to the 10th January 2026 in store or posted back to our Head Office no later than 18th January 2026 with an original returns form. Full refunds are only available within the timeframe outlined in our standard Returns Policy.
Items must be in their original condition and have swing tags attached.
Returns of sale items when returning with a gift receipt we offer an exchange only.
General Online Return Conditions
We are confident that you will be happy with your purchase(s). However, in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so, the item(s) must be in new, unworn condition with all packaging and garment tags still attached.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing labels and original packaging.
You must request a return within 21 days from the date of receiving your item(s).
Returns received in a worn condition will not be refunded and may be subject to a 50% restocking fee on the price of the item(s) or may be returned to the purchaser.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties uncured in delivery.
Domestic Exchanges
If you are exchanging an item for the same item in a different size, pattern or colour you are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.
Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer, you will be refunded the full price of that item less the discount portion awarded on purchase. If you return all the items purchased with the multi buy discount you will be refunded the full multi-buy discount.
If you require any further information on our refund policy or any of the above you can email us at online@pacoretail.com
